Since 2014, we've been sharing our love of watchmaking with you. This boutique was created by true enthusiasts for enthusiasts like you. All available products have been carefully selected and then tested or analyzed to ensure the best possible quality. Choosing to order from Le Petit Poussoir also encourages us to develop the blog so we can ultimately share the best content imaginable with you.

Absolutely, our team can create a gift wrap for you and even add a card with a personalized message. To do this, simply leave us a message during your order, at the very first step of your shopping cart, in the "add a note" box.

If you have any questions, you can contact us using our contact form . Remember to include the full name of the product, ideally including a link to the product page. Our team will respond as soon as possible.

All products available in our store are in stock. However, there may be exceptions, particularly for items that are only available for pre-order. Rest assured, this will be clearly stated in the product sheet.

Just like any online store. Simply browse our catalog, select one or more items by clicking the "add to cart" button. The items will be added to your cart, where you'll need to click "buy." Follow the instructions to complete your order, which will be confirmed by email.

All orders are processed within 48 hours (2 business days). In the event of unavailability, particularly due to annual leave, a message will be displayed on all pages of our store. And if the ordered product is not in stock, the processing time will be indicated on the page of the product in question.

Absolutely, we also deliver overseas as well as to most European countries. If your country is not listed as a service area , please contact us using our contact form so we can arrange this.

Payments are, of course, secure thanks to the system provided by our partner: Shopify Payments. This is the integrated payment solution from one of the world's leading e-commerce companies. Compliant with the PCI security standard, this platform uses encrypted payment data and supports 3D Secure payments.

Unfortunately, this is not currently possible. Rest assured, your data remains confidential and secure. You can, however, place an order and then ask us to delete your data later. However, maintaining your customer account allows you to access all your invoices and, therefore, your product warranties.

This is not currently possible. Please feel free to contact us by email or via our contact form to assist you during the ordering process; we will be happy to assist you.

So that you can make your purchases with complete peace of mind, and above all, in complete security, we offer the following payment methods:

• Visa
• MasterCard
• Blue Card
• American Express
• PayPal

With bank cards, payments are made in cash. On the other hand, with PayPal, you can take advantage of 4X payment at no extra cost.

When confirming your payment, particularly for bank cards subject to the 3D Secure protocol, you will be asked for a verification code. This code will be sent to you, depending on your bank, by SMS or directly on your bank's app.

On a computer, once your cart is validated, the summary of your order will be displayed on the right side of your screen, throughout the ordering process until payment. At the top of this summary will be the "discount code" field in which you will have to enter your promotional code and validate it.

On mobile devices, the "discount code" field will appear at checkout, after you've validated your shopping cart, entered your personal information, and then selected your delivery option. You'll need to enter your promotional code and click the arrow to the right of the field to apply it before proceeding to checkout.

Credits work exactly like promotional codes. Our credits are provided in the form of a code that must be applied to your cart before proceeding to checkout.

When your package is shipped, our team will automatically send you an email with a link to track your package. If you have any problems, please email us or contact us via our contact form , including your order number.

For orders to mainland France, shipping is free for orders over €100. Depending on the area or delivery method chosen, visit our delivery page to learn about all shipping costs.

For mainland France, delivery times are as follows:

• Relay point: 48 hours (2 working days) from the dispatch of the package
• Standard home delivery: 48 to 72 hours (2-3 working days) from the date the package is shipped
• Express home delivery: 24 hours (1 working day) from the dispatch of the package)

These indications are the delivery times observed by our carrier. We are not responsible for any delays during delivery.

Yes, we can ship your order to a foreign country. We currently ship to overseas territories as well as most European countries. If your country is not included in the service areas , please contact us so we can arrange a special delivery.

If your package arrives damaged, we invite you to refuse it to the delivery person or the collection point so that it can be returned to us. If you accept, the transfer of liability will be effective and we will no longer be able to take action because our insurance will no longer apply.

All orders are processed within 48 hours (2 business days). If the ordered product is not in stock, the processing time will be indicated on the product page. In the event of unavailability, particularly due to annual leave, a message will be displayed on all pages of our store.

As long as your order hasn't been handed over to the carrier, it can of course be cancelled. Please contact us by email as soon as possible so that your request can be processed in a timely manner.

If you wish to make a change to your order, please contact us by email or via our contact form as soon as possible. To make your process easier and faster, please include your order number and the reference number of the product(s) concerned.

Once your order is ready, we will automatically send you an email containing your package's tracking number and a link to check its progress. If you haven't received anything, please check your spam folder or your customer account.

Unfortunately, once the package has been handed over to the carrier, we are unable to change the delivery address.

In the event of unsuccessful delivery, your package will be available at the post office nearest to you for 15 days from the day after the delivery notice was left.

For deliveries to a collection point, this period is 14 days, while for Pick Up Station deliveries, this period is only 5 days.

No worries, you can exchange or receive a refund within 30 days of the shipment date. To do so, the product must be returned new and unworn with its original packaging intact.

You have up to 30 days from the date your order was shipped to change your mind. To do so, simply contact us by email. You can also consult our returns procedure for more information.

To return an item, it must be new and unworn with its original packaging intact, and then reshipped within 30 days from the shipping date. Once your product is returned, our team will send you a message acknowledging receipt of the package and its good conformity. As soon as this message is sent to you from us, we will initiate the refund, which will take between 7 and 10 business days to reach your account. This refund will be made via a credit to the account used when you ordered (credit card or PayPal).

This is a rare situation, but it does happen. Don't worry, contact us so we can send you a return slip. Once we receive the package, we'll send you a new one containing the correct item.

If you experience a warranty issue, please contact us by email. We will receive your item and send it to the manufacturer for repair or replacement. Please note that repair times vary depending on the product, the actions to be performed, and the brand. However, you will be responsible for shipping costs; we will cover the rest, whether it's for the return to the manufacturer or the return to your home or the nearest collection point.

If your item arrives defective, contact us via our contact form so we can send you a free return slip. Please note that if the package arrives damaged, you must refuse it so it can be returned to us free of charge. In all cases, our team will ensure an exchange or refund as quickly as possible.

If your product is out of warranty, please contact our team. Depending on your situation, we may be able to contact the manufacturer. Note that you can also handle this directly with the brand in question.

Unfortunately, this is not possible because the costs involved in handling after-sales service and the human time required are significant. This is why we only handle after-sales service for our customers.

It's okay, your purchase invoice allows you to authenticate your item. To find it, go to your customer account . Otherwise, don't hesitate to contact us to obtain a duplicate.

First, please verify the email address you used when you created your account. To do this, we invite you to check your inbox. If you have the correct address, request a new password by clicking "forgotten password" to the right of the password field.

When you order, your customer account will be automatically created before the payment step. Alternatively, you can also create it directly in the login area .

You just need to create a new one by clicking on "forgotten password" to the right of the password field in the login area .

You can view your order summaries from your customer account, including your billing address, order date, and VAT. If you would like a PDF invoice, please contact us by email or through our contact form , specifying your order number.